Ridwan Nurhakim

Operations Support Specialist – IT, GA & Procurement

Bekasi, ID.

About

Operations Support Specialist with 14+ years of experience in IT support, general affairs, and procurement within chemical manufacturing, technology, and service sectors. Skilled in end-to-end IT operations, procurement logistics, and cross-functional stakeholder coordination, currently supporting Evonik’s global IT, GA, and procurement operations from Indonesia, with deep expertise in SAP Ariba, Service Desk management, asset management, and vendor liaison.

Work

Evonik

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Operations Support Specialist — IT, GA & Procurement

Bekasi, West Java, Indonesia

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Summary

Provide operational support across IT (hardware infrastructure, Service Desk, asset management), General Affairs, and Procurement functions for Evonik's global operations from Bekasi, Indonesia. Ensure seamless coordination with regional and global teams, vendors, and internal stakeholders.

Highlights

Manage IT operations including hardware support, office infrastructure, Service Desk and troubleshooting.

Support procurement activities (Indonesian site), liaising with global Procurement (Indirect & IT), leveraging knowledge of systems like SAP Ariba.

Coordinate with General Affairs for administrative support and office logistics.

Facilitate communication between regional operations and Evonik's global headquarters in Essen, Germany.

CrowdGen (by Appen)

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Freelance Contributor

, , Indonesia

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Summary

Provided freelance contributions (likely data work, as part of CrowdGen/Appen projects) alongside full-time role.

Highlights

Contributed to data labeling/data tasks via CrowdGen platform for global clients.

Demonstrated flexibility in managing multiple engagements.

Evonik

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IT & General Affairs Officer

Cikarang / Bekasi, West Java, Indonesia

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Summary

Managed IT infrastructure, support operations, and general affairs functions for Evonik in Cikarang and Bekasi facilities.

Highlights

Led IT support including hardware provisioning, network connectivity, and internal helpdesk.

Oversaw general affairs tasks—office infrastructure, vendor coordination, and facilities management.

Supported smooth functioning of production support operations via IT and admin continuity.

PT Semestanustra Distrindo

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IT Support

Bekasi, West Java, Indonesia

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Summary

Provided IT support services for local operations in Bekasi, Indonesia.

Highlights

Support of end-user hardware and software, network troubleshooting, and user training.

Maintained IT systems in small-to-medium-sized enterprise environment.

PT Sentralindo Teguh Gemilang

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IT Support

Cibitung, West Java, Indonesia

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Summary

Provided IT support for operations in Cibitung, West Java.

Highlights

Delivered hardware/software support and basic IT operations.

Assisted staff with system setup, troubleshooting and peripheral installations.

Education

Perbanas Institute

Jakarta, Jakarta, Indonesia
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Bachelor’s Business Administration & Management

STMIK Bani Saleh

, , Indonesia
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Diploma Management

SMK Mandalahayu

, , Indonesia
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Vocational Diploma Software Engineering

Skills

IT Support & Operations

Service Desk, Asset Management, Troubleshooting, Windows, Office 365.

Procurement Support

SAP Ariba, Indirect Procurement, Vendor Coordination, Negotiation.

General Affairs

Facilities Management, Office Logistics, Vendor Liaison.

Software & Web Tools

HTML, PHP, SQL, CRM, Orlansoft.

Design & Presentation

Photoshop, Illustrator, Graphic Design, Presentations.

Communication & Teamwork

Written Communication, Customer Relationship Management, Teamwork.